University and Student Services Terms and Conditions

The Customer sets the pick-up date and time. USS reserves the right to reschedule such times without prior notice to the Customer.

For storage services, USS will make available packaging materials approximately one week prior to the commencement of the university move-out week. USS will notify the Customer in advance of the dates, times, and locations where the USS materials can be obtained. It is the responsibility of the Customer to make arrangements to pick up the packaging materials during the times specified.

USS will not pick up any items that are not properly packed in USS boxes or other appropriate shipping materials and that are not appropriately labeled. The Customer is responsible for all damage to belongings inside the USS packaging materials or anything else when caused by any items present in the packing materials. It is the Customer’s responsibility to pack his/her boxes or shipping boxes by his/her scheduled pick-up time. The storage registration is non-refundable and does not apply to the per-item storage cost/fee.

In the case of shipping storage items home, USS cannot open or separate packaged items. Items must either be shipped all together or donated.

Section 1: Applicable Fees

• Overweight Fee (Any box, tote, suitcase, duffel bag, or trunk): $100.00 per item
• Appointment rerouting (applies if the truck has to wait or come back): $40.00
• Appointment rescheduling/cancelation  (3 business days prior to scheduled date): $40.00
• Appointment rescheduling/cancelation (less than 2 business day prior to scheduled date): $75.00 – $200.00
• Additional Mileage Fee (between 2-5 miles): $200.00 – $300.00
  • Northeastern in Boston, MA is not eligible for a delivery outside of 1 mile.
  • Arizona State University encompasses four distinct campuses—Tempe, West Valley, Polytechnic, and Downtown. For students residing on any of these campuses or in their vicinity, USS is pleased to offer free delivery services within a 2-mile radius. 
• Non-standard delivery dates: $200.00
  • Northeastern in Boston, MA is not eligible for an early delivery that occurs prior to our scheduled time to be on campus
  • Drexel in Philadelphia, PA is not eligible for an early delivery that occurs prior to our scheduled time to be on campus
• Non-Standard delivery date + Additional mileage: $400.00 – $500.00

• Request of Return (within 24hrs): $240.00
  • A $240.00 fee may be incurred if items are requested to be returned within 24 hours of pick-up due to non-payment or refusal to pay storage fees, depending on crew availability.

Section 2: Insurance

USS offers a basic insurance policy that provides coverage for loss or damages up to $100.00 per order. USS also offers customers the choice to enhance their insurance coverage with three additional options priced at $19.99, $39.99, or $59.99. These options increase the coverage value to $1,000, $2,000, or $3,000 per order, respectively. USS highly advises customers to consider purchasing additional insurance if the value of their belongings exceeds $100.00 for the order. If no additional insurance is purchased by the Customer, the Customer agrees that the released value of the entire order is no greater than $100.00 and that USS’s liability is limited to $100.00 per order. The insurance policy does not provide coverage for certain items, including taxes and shipping costs related to the purchase of any item, jewelry, collectibles, cash, items of intangible value, metal or plastic shelving that has not been disassembled, extremely fragile items such as mirrors, improperly packed items (such as TVs and mattress pads that have not been properly packed or covered, and/or loose items not securely packed within a box) , unboxed TVs, unboxed monitors, and any damage caused by liquid or force majeure. Additionally, any box, tote, trunk, duffel bag, or suitcase that exceed the 50lb weight limit are not eligible for coverage or reimbursement from USS. Any item not clearly listed on your USS Storage pick-up ticket will not be eligible for reimbursement. *It is the student’s responsibility to carefully review their pick-up ticket promptly and report any discrepancies to our office.

USS provides only coverage which is secondary to Customer’s primary coverage which is his or her homeowner’s or renter’s insurance (or that of his or her parents).  USS makes no representation concerning the adequacy of its insurance coverage or coordination of its insurance coverage with that of Customer. Coordination of insurance coverage is solely the responsibility of Customer.  The Customer agrees to first claim any loss against any insurance carried by the Customer or the Customer’s parents, if available. The Customer will make claims against USS only after exhausting other areas of coverage.

To the extent that the Customer does not obtain insurance coverage for the full value of his personal property stored or shipped with USS, the Customer hereby agrees to assume all risk of loss, including damage or loss by burglary, fire, rust, water, changes in temperature, fumigation, vermin or other insects, or vandalism. USS and its employees, authorized representatives, agents, and affiliates will not be responsible for, and the Customer hereby releases from, any loss, liability, claim, expense, damage to property or injury to persons that could have been insured (including without limitation any loss arising from the active or passive acts, omission or negligence of USS or its agents, affiliates, authorized representatives and employees).

In the event of damage, it is essential to provide evidence of physical damage to the exterior of the box or packaging. Please note that USS cannot be held responsible for any concealed damage to items within a crate, trunk, or other casing if there is no physical damage to the exterior of the package. It is important to understand that damage solely to the exterior of the box, trunk, or casing does not automatically imply liability on the part of USS.

Customers are kindly requested to report any missing or damaged items to USS within two (2) days of the delivery or move-in. If you are submitting a claim for damaged items, please ensure to include photos showing the damage. Failure to provide photos may result in the denial of your claim. For a claim valued at $300.00 or more, proof of purchase will be required. Not providing proof of purchase may lead to the potential denial of your claim.

Section 3: Ownership of Property
The Customer has represented and warranted to USS that he/she is the legal owner or in lawful possession of the property and has the legal right and authority to contract for services of all of the property tendered to USS.

Section 4: Storage Payment

Storage fees are charged to the card on file immediately after the items are picked up. If storage is extended for additional sessions, payment will be charged to the card on file at the beginning of each new session. Our storage sessions are organized by semester, which include Summer (May-Aug), Fall (Aug-December), and Spring (Jan-April). Delivery and/or pick up fees may be applicable if a delivery or pick up is requested during the session and/or outside of the designated mass student deliveries/pick ups, if available.

Section 5: Extended Storage Payment

Customer acknowledges that USS will charge additional storage fees for extending storage. Customer accepts USS’s policy of storing items for four months at a time and each account/card will be auto-charged at the beginning of each new semester.

Section 6: Failure to Pay Storage Fees

USS reserves the right to delay the delivery of the customer’s possessions until payment for the service and any additional incurred fees has been paid in full. If payment is not received within 30 days of the pick up and/or the start of a new session, USS reserves the right to assume ownership over the property. Once USS has taken ownership, USS reserves the right to donate the items.

• • A $240.00 fee may be incurred if items are requested to be returned within 24 hours of pick-up due to non-payment or refusal to pay storage fees, depending on crew availability

Section 7: Abandonment
The Customer agrees that his failure to be present on the scheduled delivery date and time his failure to communicate with USS concerning an alternate delivery arrangement constitutes abandonment of his stored possessions.

Customer agrees to pay USS for all charges and fees relating to the failed delivery and/or further storage and shipping costs related to abandonment of customer property. USS has the right to assume ownership of the abandoned property after 30 days of the originally scheduled delivery date.